Rights of withdrawal

Cancellation: The user has the right to cancel this contract within 14 calendar days without giving any reason. The cancellation period shall expire 14 calendar days from the day that the consumer or a third party indicate that, other than the courier, they acquired the physical possession of the goods.

To exercise the right to cancel, the user must notify devolcuion@haultbrand.com of their decision to cancel this contract through an unequivocal statement (e.g. a letter sent by post, fax or e-mail). The buyer also has the option to fill in and send electronically the cancellation form model** that appears at the end of this text or any other unequivocal statement via our web site: haultbrand.com. If you use that option, you will be notified without delay via a durable medium (e.g., via e-mail) of the reception of that cancellation.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning this exercise of the right to cancel before the concerning period has expired. This refund will only be possible if the product is in its original packaging.

Effects of the cancellation: In the event the user cancels the order, we shall return all payments received, without any undue delay and in any case no later than 14 calendar days from the date on which you inform us of your decision to cancel this contract. This refund shall be made using the same means of payment used by the user for the initial transaction, unless expressly agreed otherwise; in any event, you shall not incur any fees as a result of this refund. In the case of sales contracts in which the user has not offered to collect the goods in the event of cancellation DRAVE MAD, S.L. may withhold reimbursement until it has received the goods or the user has supplied evidence of having sent them back, whichever is met first. The user must return or deliver the goods directly to:

C/. Alberto Sols, 1. 03203 Elche Parque Empresarial. Elche (Alicante)

, without undue delay and in any case no later than within 14 calendar days from the date on which they communicates their decision to cancel the contract. The deadline shall be considered as met if the goods are sent back before this period has expired. The user shall have to bear the direct cost of returning the goods.

**Withdrawal form model

(complete and return this form only if you wish to cancel the contract)
– For the attention of DRAVE MAD, S.L.
- Elche Parque Empresarial C/Alberto Sols, 1 CP 03203 Elche (Alicante)
- Tel. 965 68 14 73
- e-mail: devoluciones@haultbrand.com

- With this document I must inform you that I cancel my sales contract of the following item/s
- Order received on the (*)
- Name and address of the customer.
- Customer’s signature (only if this form is presented in paper)
- Date
(*) Delete as necessary

Right to cancel Customers in the European Union have 14 calendar days from the date they receive their order, to cancel their purchase made on haultbrand.com If you wish to exercise your right to cancel, it is necessary that you communicate this to us through a letter or use this cancellation form, which you must send by email.

We use cookies to give you the best online experience. By clicking on “accept” you agree to our use of cookies in accordance with our cookie policy. close